Web systems
Integrated Grievance Redress Mechanism (GRM) system
Development, hosting and maintenance of a central grievance system for the Sierra Leone Free Education Project and the Ministry of Basic and Senior Secondary Education (MBSSE).
Overview
Development, hosting and maintenance of a central grievance system for the Sierra Leone Free Education Project and the Ministry of Basic and Senior Secondary Education (MBSSE).
ICGS was the sole consultant on this project.
What we delivered
- A centralised GRM database
- An admin portal for the GRM database
- A GRM mobile application
- Integration of the MBSSE 8060 toll-free lines
- Integration of the SL-FEPS Facebook page and WhatsApp account
Result
Technology
2022Year
World BankFunded by
$80,000Project value
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